Frequently Asked Questions Frequenty Asked Questions


Here you will find commonly asked questions of the ResCarta support team...

Latest JAVA supported version is  1.8.0_131-b11


The most asked question concerns the use of 32bit JAVA on a 64bit machine.  It you are using a 64bit operating system, download the 64bit JAVA from Oracle.  The current url for JAVA 8 is.    Take care not to update to unsupported versions

During the installation of the ResCarta Toolkit you will see that the installer selects 32bit or 64bit options based on your installed JAVA. If you run 32bit JAVA on a 64bit machine you will get poor performance and have access to only one gigabyte of memory.

Most ResCarta problems over the years involve early untested releases of JAVA by Oracle. See the history of releases at wikipedia.  If you see a release date within a day or two of another release date, chances are you will be experiecing some malfunction.  We advise updating JAVA only if you need to do so for some known reason.




Browser Support

What browsers are supported by ResCartaWeb?


This is the list of tested and confirmed browsers, but this does not mean ResCartaWeb will not run on your browser; it only means that listed browsers have been tested: IE6+, IE7.0, Firefox 1.0, 1.1, 1.2, 2.0, 3.0 Safari OS X Tiger, Netscape 4+, Opera.


Seeing Double

I know my data is good but when I copied it from my work area the collection manager does not recognize it as valid data. What could be wrong?

Sometimes while coping using a drag and drop method your mouse may have been a bit off the mark when you dropped your data.  Look for the occurance of another RCDATA01 directory under your top-level RCDATA01 directory.  It might look like  C:\mydata\RCDATA01\myinstid\RCDATA01\myinstid\myaggreg\00000516 

You might have just dropped the RCDATA01 into a lower directory. Since the collection manager looks up and down the tree for valid ResCarta data formats it can be confused by multiple top level names. 

IIS installation

Will ResCartaWeb interfere with my IIS installation?

 No, ResCartaWeb runs under the Apache Tomcat server, so there is required interaction with IIS.

 You can, however, use tomcat as a service which is called from IIS.  This will allow you to forgo the dreaded default 8080 address. Using IIS as a front end to your tomcat will also allow the use of WindowsR authentication if needed.

Tomcat Version

What version of Tomcat and JRE should I install?


We have tested ResCartaWeb with JRE 1.4.2 thru 1.5 and have tested Tomcat 5.02 thru 6.0. We would always recommend downloading the latest release version of both Apache Tomcat and Sun's JRE when installing this software on your server.